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Client Relations Manager • Operations Specialist

Imran Khilji

Client Relations Manager & Hospitality Operations Strategist

A versatile food retail operations and marketing manager with a stellar track record of managing prominent pizzerias, casual dining spots, and bakeries across Pakistan. Having served in high-responsibility managerial and marketing roles at Good Pizza, Pizza Club, Pizza Place, Crunch Club, and Virsa Bakers & Sweets, Imran bridges investor goals with frontline execution, client satisfaction, and revenue growth at Sharako Consultancy.

Lahore, Punjab, Pakistan
Partner & Client Relations
Imran Khilji - Client Relations Manager

Imran Khilji

Client Relations Manager

Sharako Consultancy

Current Role: Client Relations Manager
Past Expertise: Marketing & Branch Ops
Key Sectors: Pizzerias, QSR & Bakeries
Location: Lahore, Pakistan
Managerial & Marketing Portfolio
Good Pizza
Marketing / Manager
Pizza Club
Manager
Pizza Place
Manager
Crunch Club
Manager
Virsa Bakers & Sweets
Manager
Professional Background

Brand Leadership & Management Record

Proven track record of driving operational discipline, marketing campaigns, and customer satisfaction across renowned food concepts.

Marketing & Ops

Good Pizza

Marketing Manager / Manager

Formulated targeted local marketing campaigns, promotional deals, and customer engagement initiatives while managing floor staff, operational rhythm, and daily branch performance.

Core Focus: Brand Marketing, Customer Retention, Dine-in & Takeaway Operations.
Operations

Pizza Club

Branch Manager

Led branch operations, shift handovers, inventory tracking, and quality control. Supervised kitchen line speed, order accuracy, and elevated the customer dining experience.

Core Focus: Shift Management, Service Speed, Delivery Fleet Coordination.
Management

Pizza Place

Manager

Managed frontline customer service, feedback systems, table turnover rates, food portion compliance, and daily cash reconciliation with rigorous oversight.

Core Focus: Customer Service Excellence, Cash Handling, Quality Auditing.
QSR Leadership

Crunch Club

Manager

Spearheaded fast casual operations, burger & fried chicken station timing, cleanliness audits, and staff training to ensure rapid service during peak weekend surges.

Core Focus: High-Velocity QSR Execution, Food Freshness, Staff Morale.
Retail & Bakery

Virsa Bakers & Sweets

Manager

Managed high-volume bakery sales, confectionery packaging, festive orders, VIP gift boxes, supplier intake, and retail shelf replenishment protocols.

Core Focus: Bakery Retail Management, Event Orders, Expiry & Display Standards.
S Executive Team

Sharako Consultancy

Client Relations Manager

Serving as the central operational liaison for restaurant owners, prospective investors, and commercial hospitality partners, facilitating smooth project execution and client success.

Core Focus: Strategic Client Advisory, Turnaround Support & Scheduling.
Core Competencies

What Imran Khilji Brings to Your Project

Investor & Client Communication

Ensuring restaurant investors and entrepreneurs receive immediate, clear, and proactive updates at every stage of their project lifecycle.

Hospitality Marketing Strategy

Crafting localized launch campaigns, promotional menu bundling, and neighborhood outreach strategies tailored for Pakistani food consumers.

Front-of-House Team Training

Coaching floor managers, cashiers, and order-takers on service etiquette, upselling techniques, and professional customer hospitality.

Direct Culinary & BBQ Advisory

Connect with Imran Khilji

Reach out directly to schedule a project discovery session or discuss your restaurant's culinary design, BBQ live kitchen setups, and operational consulting needs.

Prefer a Detailed Project Proposal?

Submit your restaurant concept, location, and requirements via our inquiry form.

Online Consultation Form